Global Control Tower Services
At CRYOPDP, our dedication to quality and real-time monitoring is evident through our 24/7 Control Tower and Worldwide Coordination Center.
This infrastructure is the backbone of our Global Control Tower Service, ensuring end-to-end visibility and real-time analytics.
Through this service, we meticulously manage and organize global logistics, providing swift and informed decision-making to keep your shipments on track and secure.
Our unique Global Control Tower service will enhance transportation planning and execution systems.
- Continuous Shipment Oversight: Real-time tracking via CRYOPDP’s IT tools.
- Daily Inventory Management: Ensuring accuracy in daily inventory assessments.
- Primary Logistics Contact: Centralized coordination with logistics partners.
- Swift Contingency Activation: Rapid implementation of pre-designed contingency plans.
- Efficient Escalation Protocols: Defined escalation procedures for prompt responses.
- Invoicing and Payment Handling: Managing invoices, payments, and credit notes.
- Thorough Freight Invoice Auditing: Ensuring precision in freight invoice details.
- Detailed KPI Report Generation: Producing comprehensive reports following quality agreements.
Our Global Control Tower service is also fully customizable – so it can be based on your specific temperature-controlled and high-security requirements.
Our team of experts will ensure the management and monitoring of your shipments, guaranteeing:
- Stress-Free Shipments and Implementation Team: Our team guarantees the implementation of all proposal requisites pre-launch. This includes managing transitions, routing partners and airfreights, daily tasks, email communications, communication protocols, and study setup.
- Customer Satisfaction and Dedicated CRM/CS Team: Focused on customer needs, our dedicated team ensures meticulous attention to detail, acting as a bridge between customers and providing comprehensive follow-up and tracking.
- Worldwide Monitoring and Coordination: Our monitoring and coordination team ensures round-the-clock coverage, continuously tracking and ensuring billing accuracy while providing comprehensive audit support.