Global Control Tower
At CRYOPDP, our 24/7 Control Tower and Worldwide Coordination Centre are dedicated to quality and real-time monitoring.
This infrastructure is the backbone of our Global Control Tower Service, ensuring end-to-end transportation visibility and real-time analytics that align with global supply chain best practices.
Through this service, we meticulously manage and organise global logistics, enabling swift, informed decision-making to keep your shipments on track and secure.
Our Global Control Tower service is enhanced through centralised visibility and real-time oversight.
Monitoring:
- Continuous Shipment Oversight: Real-time tracking via CRYOPDP’s IT tools.
- Daily Inventory Management: Ensuring accuracy in daily inventory assessments.
Coordination:
- Primary Logistics Contact: Centralised coordination with logistics partners.
- Swift Contingency Activation: Rapid implementation of pre-designed contingency plans.
- Efficient Escalation Protocols: Defined escalation procedures for prompt responses.
Financial Management:
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Invoicing and payments: The team issues and reconciles customer invoices, processes payments, and manages credit notes to ensure accurate billing.
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Freight invoice audits: The team audits freight invoices against shipment data and agreed rates, and only approves charges that match.
KPI Management:
- Detailed KPI Report Generation: Producing comprehensive reports following cold chain logistics quality agreements.
Our Global Control Tower service is also fully customisable and can be based on your specific temperature-controlled and high-security requirements.
Our team of experts ensures precise management and continuous monitoring of your shipments, guaranteeing:
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Implementation and go-live: The Implementation Team turns the proposal into a working setup before launch. That includes the transition plan, routing partners, air freight set-up, day-to-day tasks, email flows, communication rules, and study set-up.
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Customer Satisfaction (CRM/CS): The CRM/CS Team stays close to the customer, maintains tight follow-up, connects the right people quickly, and tracks progress so nothing gets missed.
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Global Control Tower monitoring and coordination: The Monitoring and Coordination Team provides 24/7 coverage, continuously tracks shipments, supports audit needs, and verifies billing details for accuracy.