Global Control Tower

 

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Global Control Tower Service and CRYOPDP Careers - Logistics Expertise and Career Opportunities

At CRYOPDP, our 24/7 Control Tower and Worldwide Coordination Centre focus on quality, real-time shipment tracking, and continuous monitoring.

This infrastructure underpins our Global Control Tower Service, providing end-to-end transportation visibility with real-time analytics across global logistics flows. Through this service, we coordinate transport on your behalf, manage exceptions as they happen, and support fast, informed decisions to keep shipments secure and on track.

Our Global Control Tower service is strengthened by centralised visibility and 24/7 real-time oversight.

Monitoring:

  • Continuous Shipment Oversight: Real-time tracking through CRYOPDP’s IT tools.
  • Daily Inventory Management: Accurate daily inventory checks and reporting.

Coordination:

  • Primary Logistics Contact: Centralised coordination with logistics partners.
  • Swift Contingency Activation: Rapid activation of pre-defined contingency plans during disruptions.
  • Efficient Protocols: Defined escalation procedures for fast response and decision-making.

Financial Management:

  • Invoicing and payments: Issue and reconcile customer invoices, process payments, and manage credit notes to keep billing accurate.
  • Freight invoice audits:  Audit freight invoices against shipment data and agreed-upon rates, approving only charges that match.

KPI Management:

  • Detailed KPI Report Generation: Produce KPI reports aligned with cold chain logistics quality agreements.
Customer service agent assisting a client during a scheduled call back.

Our Global Control Tower service is fully customisable and can be structured around your specific temperature-controlled and high-security requirements. 

Our team ensures precise coordination and continuous shipment monitoring, including:

  • Implementation and go-live: The Implementation Team turns the proposal into a fully operational setup before launch. This includes the transition plan, routing partners, air freight configuration, daily operational workflows, communication flows, and study set-up.

  • Customer Satisfaction (CRM/CS): The CRM/CS Team maintains close customer follow-up, connects the right stakeholders quickly, and tracks progress to ensure nothing is overlooked.

  • Global Control Tower monitoring and coordination: The Monitoring and Coordination Team provides 24/7 coverage, continuously tracks shipments, supports audit requirements, and verifies billing details for accuracy.